Waltham Services
Technician of the Month
Waltham Services recognizes outstanding service performance each month by selecting a Service Person of the Month from nominations submitted by each service branch. The person selected receives a cash award, award certificate and is eligible to participate in our Service Technician of the Year Program.
Waltham Services
Administrator of the Quarter
Waltham Services recognizes outstanding administrative performance each quarter by selecting an Administrator of the Quarter from nominations submitted by company managers. The person selected receives a cash award, award certificate and is eligible to participate in our Administrator of the of the Year Program.
The November 2008 Service Technician of the Month is Shaun Donahue.
Shaun lives in Waterford CT and works out of the New London office. Service Manager Billie Moran cited multiple accounts contacted during the month who were highly complimentary of Shaun's work and performance. One customer recommended Shaun deserves a pay raise, another remarked how his fly problem has been relieved by Shaun's work and Billie commented on Shaun keeping her up on chemical products and needs when supplies run low. Congratulations to Shaun and the entire team in New London for this special recognition. Others nominated for the month include James Ruffo of Agawam, George Hurtado and Joe Barksdale of Waltham Commercial, JC Bishop of Weymouth, Jim LaFave of Wilmington, Martin Blotney of Milford, Matt Maloof of Waltham Residential and Terry Excell of Rochester. Congratulations to these folks for being nominated.
The October 2008 Service Technician of the Month is Erik Jensen of the Weymouth/Cape office.
Erik lives in Wareham and normally services Southeastern Mass, Cape Cod and Rhode Island. Erik was cited by Service Manager Frank Romano for going above and beyond the call of duty during October to cover several very large commercial accounts for others on vacation leave, complete his own work and record everything expertly in Rapid Trax. Erik also assisted others with SWAT accounts, setting up a large Pepsi Bottling Plant and more. Several customers were cited for having called to specifically compliment Erik's work. Congratulations to Erik and the entire Weymouth team for this special recognition.
Others cited for outstanding performance for the month included Bob Knowles of Waltham Residential, Dawn Walker of Rochester, James Hamilton & Vincent Russo of Waltham Commercial, Randy Hall of New London, James Ruffo of Agawam, Fred Zayas of Milford and Joe Kennaley of Wilmington. Congratulations all!
Melissa Hamelin, has been selected as the 2008 Office Administrator of the Third Quarter
Melissa Hamelin is being recognized for lending a hand to the Milford branch and taking an active role in their collections and follow-up calls this past quarter. She also traveled to Milford to assist with cross training, and completed Milford's residential scheduling in August.
During that time, Melissa never let her own work slip. She is conscientious and kept up with her own branch responsibilities, including surveys, collections, follow-up calls, as well helping to keep Agawam's A/R over 90 days at 8.5% in August. She is prompt about text messaging Technicians through PestPac when calls for extra service and job work comes in, as well as copying her manager to keep him in the loop.
Bob Knowlton reports that Melissa's assistance has been invaluable this quarter. He goes on to say that she eagerly accepts new projects and tasks with a smile and "can do" attitude, and that she is a pleasure to work with and a valuable member of the Agawam / Milford team. Please extend your congratulations to Melissa and the Agawam branch for this well deserved recognition!
Congratulations goes out to, Edd Hamilton-Jones for winning Service technician of the month for September, 2008!
Service technician of the month for September, 2008 is Edd Hamilton-Jones of the Scarborough office. Edd lives in Portland and has been with the company for 9 years. Among other things, Service Manager Lorri Seaward cited Edd for outstanding work in September getting several major new accounts started, his work with Rapid Trax and a new Petco Copesan account and responding to an emergency call at Bowdoin College with little notice. Congratulations to Edd and the entire Scarborough service team. Others nominated for the month include John Malis, George Beck, Mike Merritt and Vincent Russo of Waltham, Shawn Brown of Weymouth, James Ruffo of Agawam, Randy Hall of New London, Harvey Pies of Rochester and Martin Blotney of Milford. These individuals all stood out among their peers within their respective areas and deserve a well-done for September! Several of these people were close runners-up during the evaluation process.
Kingsley Brown is named service person of the month for August, 2008.
While a team member in the Milford officer a relatively short time (under three years), Kinglsey Brown has gone above and beyond the call of duty this past month helping stabilize a service territory and route work over two hours away from the main office and his home. Service manager Ted Della Camera also cited Kingsley for special work on a Saturday and night work involving a key hospital account. Congratulations to Kingsley and the entire supporting Milford team. Others nominated for the month included Mike Merritt from Waltham residential, Joe Taranto and Patrick O'Leary of Waltham Commercial, Damian Marcello of Rochester, Steve Gaylor of Agawam, Gary Mahoney of New London, Bob Malcolm of Weymouth and Edd Jones of Scarborough. Congratulations to these folks for being selected in their branch and for a great effort during August.
July 2008 Service Technician of the Month
Randy Hall of New London has been chosen as July 2008 service technician of the month. Branch Service Manager Billie Moran described working with Randy to successfully upgrade a major residential apartment complex. Billie reported multiple customer comments expressing satisfaction with Randy's work in July, as well participating in training several new service people on the job. Randy took a week's vacation and was still able to nearly complete his schedule. Congratulations to Randy and the entire New London team for an excellent job in July.
Others who were nominated for going above and beyond routine efforts included Kingsley Brown of Milford, Steve Gaylor of Agawam, Jim Gliniewicz of Weymouth/Pawtucket, Chip Chiamulera of Wilmington/Scarborough, Bob Cook of Waltham Residential and Joe Taranto and Barry Lindahl of Waltham Commercial. Congratulations to these special individuals for being selected for recognition in their service areas.
Accounting's Collector, Marilyn MacDonnell, has been selected as the Office Administrator of the Second Quarter!
Having spent more than 12 years handling collections for WSI, this past quarter Marilyn MacDonnell provided significant assistance to the receivables effort by working with the branches that have large over 90-day balances. This work included researching accounts, communicating with branches for additional information, making adjustments, and sending collection letters to customers for payment. She also took on two of our larger accounts to bring them up to date and help eliminate confusion due to their many varied services. In doing so, Marilyn handed all billing, point of service billing, applying payments to PestPac, and often communicating directly with customers to help them understand their bills, research their questions, or work out payment arrangements.
Marilyn loves collection work and the research that goes along with it. Her manager reports that she's always eager to help, doesn't complain, and provides excellent customer care. She is professional, has developed good rapport and takes time to listen as she works closely with customers to help resolve their issues, which sometimes includes standing firm and doing her best to get payment so the customer's service can continue.
Please extend your congratulations to Marilyn and the Accounting team for this well deserved recognition!
Pat-on-the-Back $25 gift cards will also be given to nominees Noreen Codyer (Waltham Residential), Cyndi Foley (New London), Melissa Hamelin (Agawam), Judi Joy (Scarborough), Lisa Lauricella (Rochester), and Lorraine Rule (Weymouth). Congratulations to all!
June 2008 Winner of Waltham Services Technician of the Month Award!
Harvey Pies of the Rochester office is Service Person of the month for June, 2008. Harvey was cited by Service Manager Ryan Benson for outstanding work done at the Rochester (NY) Housing Authority. Priot to Harvey doing the service at this account tenant groups had formed grievance committees related to site management not properly handling pest issues. With Harvey taking car of this large account those issues have pretty much dissolved and a recent HUD audit was satisfactory for pest control. Nice job Harvey and team Rochester. Others nominated for the month of July include John Malis, Barry Lindahl, George Beck and Bob Knowles of Waltham, James Ruffo of Agawam, Mike Lawrenclle of New London, Bob Malcolm of Weymouth, Kingsley Brown of Milford and Mike Buckley of Wilmington. Congratulations all for being nominated for this special recognition this past June.
May 2008 Winner of Waltham Services Technician of the Month Award!
Alex Khadaronak of Waltham Commercial Area 1 is service technician of the month for May, 2008. Alex was cited by Service Manager Tom Wetherbee for outstanding work done at a Whole Foods store, as well as going beyond the call of duty to respond to an after hours call to a major Boston hotel for emergency service on a Friday night. Tom also cited Alex for a second emergency call on a Saturday morning to another major Boston hotel. Congratulations to Alex and the entire Area 1 team.
Also nominated for recognition this month were Randy Hall of New London, Fred Zayas of Milford, John Elia of Wilmington, Ken Congelosi of Rochester, Kraig Kearns of Agawam, Jim Gliniewicz of Weymouth, Mike Merritt of Waltham Residential and Vincent Russo of Waltham Commercial Area 5. Congratulations to these folks for being selected the best in their service branch for May.
