Waltham services Pest and Termite Control Since 1893
Waltham Services would like to congratulate the Winners of our Third Quarter awards!
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Service Technician of the Quarter goes to Gary Epstein from Weymouth.
Other nominees include Bob Cook from Waltham Residential, Blake Genetti from Wilmington and Chip Chiamulera from Scarborough. -
Service Champion Award goes to Kevin Holsopple, Service Manager from Area 1, Waltham Commercial and Lisa Lauricella, New Business Coordinator / Commercial Telemarketer from Rochester are each recognized for their outstanding work.
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Service Area/Branch Award goes to Weymouth, MA.
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Commercial Sales Representative Awad goes to Dick Cocivera of Weymouth.
Waltham Services would like to congratulate the Winners of our Second Quarter awards!
- Technician of the Second Quarter is Dan Merchant from Wilmington.
Other nominees included Gary Epstein of Weymouth, Norm Zercher of New London, Rick Hagopian of Waltham commercial, Greg McCoy of Milford, Bob Venuti of Waltham Residential and Kraig Kearns of Agawam. - Our Q2 Service Champion is Lorri Seaward from Scarborough and Wilmington.
- Service Area/Branch Award goes to Scarborough, ME.
Waltham Services would like to congratulate the Winners of our First Quarter awards!
- Service Technician Award goes to Ed McGonagle of Area 1 in Waltham.
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Service Champion Award goes to Judi Joy of Scarborough.
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Service Area/Branch Award goes to Scarborough, ME.
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Commercial Sales Representative Awad goes to Dick Cocivera of Weymouth.
Administrators of the Year
Selecting Office Administrator of the 4th Quarter and Office Administrator of the Year was a difficult task this time because two nominees stood out equally strong. An agreement was made to forego the quarterly award in favor of selecting two employees as the 2010 Office Administrator of the Year. Please extend congratulations to Maria Lombardo and Annette Leger as co-recipients of the award -- each of them will receive $1000 cash plus an additional week's vacation this year. Please also congratulate the following nominees for their outstanding efforts in 2010: Emily Athas (Waltham Administration), Arline Giacomozzi (Weymouth), Melissa Hamelin (Agawam), Judi Joy (Scarborough), Sharon Taggart (Wilmington) and Kristin Valdanbrini (Waltham Commercial).
Maria Lombardo has worked within the administrative and finance office since she started in 1986. Maria has been selected because of the outstanding time and effort she put forth in helping with the Waltham Services / Rollins acquisition. While many of us helped with the transition details, few worked harder that she did. For several months, Maria was asked to gather information about our employees, payroll, benefits, insurance and retirement plans, and to work closely with several different auditors as part of the transition. Much of this activity is the normal work that Maria handles for our company but she usually has all year to do it -- in 2010 the volume was huge and the timeframe was condensed to only a few months.
As the administrator of our payroll and benefits, Maria had to gather significant data related to 401k and pension plans which involved reaching out to the providers several times, looking up information on line, combing through files to pick out needed information, and updating employer contribution for each employee in both the union and non-union plans. She had to collect benefit information from our brokers such as summary plan descriptions for medical, dental, life insurance, short and long term disability plans; as well as payroll tax returns and IRS documentation. She was called on frequently to photocopy numerous documents for the auditors within short timeframes.
One very large task involved creating a spreadsheet with more than 45 lines of information for each employee to convert our payroll, sick and vacation balances, then working closely with Rollins to cross check, verify, and reconcile omissions. For those counting, that's a spreadsheet with more than 7500 cells of information!
During the transition months, Maria also worked closely with Rollins' benefit and payroll managers to communicate details of our plans and the usage rules associated with each, which involved separating our groups of employees and communicating the differences between the eligible parties.
In the coming months, Maria has a new payroll system to learn and will go through more extensive training with Rollins. She continues keeping track of our sick and vacation time, and will handle Human Resources activities related to benefits and new hiring procedures and documentation going forward.
Working at Waltham Services for 13 years now, Annette Leger is a Customer Service Representative that has worked very hard all year to keep her accounts receivable under 8%. She is, in fact, the only person in the company that sustained this goal for the entire year! Annette is a conscientious worker and is successful for a number of reason -- foremost among them is the excellent relationships she cultivates with her customers which helps make collection calls less painful. Equally important is her self motivation, constant follow-up, and acceptance of this responsibility as a normal part of her job. At beginning of every month she runs her A/R and checks it week after week after week. She doesn't hesitate to call those that owe money and been known to go to a customer location to pick up a check on occasion. All aspects combined have made Annette a huge success in this area.
Annette a leader within her group, and serves as a "go to" person within the branch. She has helped train others on collection activity and works closely with her technicians by arriving early most days to help them out. When a residential technician spent time helping with commercial work, Annette worked closely with him because she knew the area, which made his work a lot easier and helped him succeed with the commercial work assigned to him.
Along with all the Waltham CSRs, Annette has weathered quite a few changes this past year. When Copesan business started to wind down, Annette began answering residential calls and helping with scheduling, which is something she wasn't used to. Historically, because of high call volume, incoming calls were handled separately by each group, but it was a goal of the department to blend incoming calls and was, ultimately, a major changes for everyone. Annette also helped to acclimate a new Operations Manager and two new Service Managers in 2010, including a time when she volunteered to work by herself on a Saturday help a new manager cover the on-call manager weekend. She can be counted on to follow-through, to close the loop with her co-workers, and -- most importantly -- to collect money owed for services rendered!
Service Person of the Year for 2010 is JC Bishop of the Weymouth Service Branch.
We have many people who do a great job. Our service technician program of the month is intended to recognize performance above and beyond the call of duty for a designated period, one month out of the year. Our service person of the year program is intended to recognize the person who demonstrated excellent performance over the entire year, in this case 2010. This is our 27th year recognizing a service person of the year. This year's selection process was not easy, as the runners-up perform very well. The runners-up for the 2010 Service Technician of the Year are Edd Hamilton-Jones of Wilmington/Scarborough. Jim Ruffo of Agawam, Jerry Clarke of Waltham Commercial Area 1 and Mike Avent of Rochester. These people deserve credit for a job well done.
The winner of the Service Tech of the year award for 2010 is JC Bishop of Weymouth/Pawtucket. Gerard Bishop (known as "JC") lives in East Providence and has been with the company for 6 years.
The nomination and submission from the Weymouth/Pawtucket branch was a joint effort, with CSR Arline Giacomozzi, sales reps Mike Russell and Dick Cocivera, and Managers Brian Hanley, Paul Hoffman and Frank Romano weighing in on JC's nomination. JC services hospitals, hotels and a large pharmaceutical plant, among many other important accounts. Along with fellow service technicians Bob Malcolm, Brian Diamonti and John Cote, JC has helped make Rhode Island the fastest growing territory in the company. Frank Romano, JC's supervisor said this about JC: "JC has never disappointed me when I have had to call him at home on a weekend to respond to a customer emergency." Rhode Island Salesperson Dick Cocivera said: "It make my job easy to sell in Rhode Island knowing that JC delivers on what I propose and promise to the customer. JC brings honor and recognition to himself and the entire service team in Weymouth/Pawtucket." Congratulations JC!
Service Technician of the month for December 2010 is Barry Lindahl of the Waltham Service Branch.
Closing out the year 2010, service person of the month for December is Barry Lindahl of Waltham Commercial Area 5. Barry was cited by Service Manager Steve Arnold for superior work done at a college and university, among other places. Steve described how Barry's work has resulted on the opportunity to bid on a lot more work on the a campus that had been assigned to another company and retained the business at a college because school management did not want to lose Barry's presence when that school was ready to go to bid. We put a lot effort into technical skills and training, but it all comes down to people skills and satisfying the customers who pay our salaries. Barry does an excellent job dealing with people. And that equates to business retention and growth. Barry demonstrated that well in December. Kudos to Barry and the entire area 5 service and sales team.
Others nominated for this special recognition for the month of December include Jorge Morales of Agawam, Ken Congelosi of Rochester, Rick Inman of Wilmington/Scarborough, Mike Neil of Waltham Area 1, Mike Lawrenclle of New London and JC Bishop of Weymouth/Pawtucket. Congratulations to each of these individuals for standing out in their respective service branch, earning the nomination for performance recognition.
