We’re Happy When Our Customers Are Happy

At Waltham Pest Services, we’re all about our people. Our customers and our teammates are our top priorities, and we aim for excellence, creativity, and growth in everything we do. So, when we get a personal note from a customer calling out not only our incredible service and their extreme satisfaction but also calling out a particular team member, we will always share.

CJ LeBlanc, Residential Technician at our Natick Branch, clearly made an impression on a homeowner during a recent visit. He made a personal connection with them and went above and beyond that particular day. Whatever he did, it must have really been remarkable for the homeowners to take time out of their day and write a personalized note to him. To be remarkable is to be extraordinary, surprising, and outstanding – and to stand out. CJ certainly did all of that and more. Here’s what they wrote:

“On behalf of the [entire] family I would like to express our sincerest appreciation and gratitude for the kindness, patience and professional diligence you bestowed on us during your recent pest control service appointment. Your expertise is only surpassed by the warmth you project to every room and client you engage with.

With Thankfulness,

Michael & Catherine

Concord MA”

CJ paid attention to the details, brought his personality, and clearly delivered moments that stuck with Michael and Catherine. He truly made an impression on them, and they are most certainly happy! Notes like this mean we’re doing something right. Thank you so much for your wonderful note, Michael and Catherine! We will never tire of hearing how amazing our team members are.