The best feedback isn’t asked for… it’s shared because someone truly felt taken care of. That was the case recently when a property manager reached out after residents of an apartment complex wanted to make sure their appreciation for Technician Mark Hussey was passed along.
Mark, who works out of our Scarborough branch, has been with the company for less than a year, yet his impact has already been heroic. The property he services can be challenging, as issues are often reported only after they become established, but Mark approaches each visit with patience and professionalism; never letting the difficulty of the account affect the level of care he provides. That steady, thoughtful approach is what it means to be remarkable, and Mark strives to be an example of that every day.
Beyond the technical work, what stands out is the way Mark connects with the people that live in the apartment building. He makes a point to build rapport, so the residents feel comfortable and heard during service visits. “I try to remember that even though this is a job for us, it’s a home for them,” Mark shared. “I would want someone to do a good job in my own home.”
Technically, all services done at a rented unit can only be spoken about or scheduled by the owner of the property. But that doesn’t stop Mark from making the residents feel like part of the process instead of just someone that happens to live there. That feeling of unity, the feeling that they are all in this together, and that mindset all clearly made a real impression, leading the residents to go out of their way to share positive feedback. A great example of the heroic impact our technicians strive to make every day.
Mark also credits his confidence and success to the team around him. He regularly collaborates with his branch manager, account contacts, and fellow technicians to better understand each property’s history and needs. That collaboration reflects what it means to be essential together. Mark’s Branch Manager, J.C. Bishop, was extra proud, and made sure to share it with the whole company. JC said, “I wanted to take a moment to make sure that I celebrate his efforts and recognize this feedback.”
Great work, Mark, and thank you for the care, teamwork, and professionalism you bring with you every day to every customer and to every service!